The Receptioner Story: Innovation Born from Client Needs

Originating in 2018, a visionary group of IT enthusiasts in New Zealand saw a gap in the market. At the time, we were just a budding software development company, fueled by passion and driven by the vibrant IT community. Our journey began while we were actively engaging at IT events and seeking to expand our client base.

It was during this phase that a pivotal interaction shaped our future. A prospective client, dissatisfied with the existing online booking solutions, approached us. She articulated her frustrations clearly: the available systems were not only expensive but also inflexible. “Why should I pay for features I don’t use?” she questioned. “Why am I paying for a service during times I’m not even using it?” This encounter highlighted a common pain point among users—a lack of pricing flexibility and unnecessary financial burdens.

Inspired by this feedback, we saw a golden opportunity to innovate. We proposed a tailored booking system specifically for her massage therapy business, breaking down costs to ensure transparency. Unfortunately, she did not proceed with us, but her insights were invaluable.

Simultaneously, similar sentiments echoed from other clients and friends. This reinforced our belief that the market was ripe for change. Motivated by these collective voices, we were determined to create a solution that prioritized flexibility and fairness—qualities that were sorely lacking in the market.

In 2019, Receptioner was born. Our platform was crafted with one clear mission: to offer a flexible, fair-priced booking system that charges clients only for the features they use and only when they use them. This revolutionary approach meant that businesses could enjoy high-quality services without the burden of unnecessary costs, especially during downtimes, like seasonal breaks.

Launched widely in early 2020, Receptioner has been committed to empowering businesses ever since. We have continued to evolve, always keeping our clients’ needs at the forefront of our innovations.

Our Vision

To continually evolve and shape the future of business software by embracing cutting-edge technologies and adapting to the ever-changing needs of our clients globally. Our vision at Receptioner is to redefine the standards of customer-centric software solutions, ensuring every business - regardless of size - has access to tools that are as dynamic and adaptable as the market demands.

Our Values

  • Client-Centric Innovation: At the heart of Receptioner lies a deep commitment to listening. We build our services around the needs expressed by our clients, ensuring that every development decision maximizes value without waste.
  • Flexibility and Freedom: We empower our clients with the freedom to choose, offering pay-as-you-go systems and no lock-in contracts. Our approach guarantees that businesses only pay for what they truly need, fostering a relationship based on value and trust, not obligation
  • Continuous Improvement: Receptioner is more than just a product; it’s a growing ecosystem that evolves alongside technological advances and industry trends. We commit to continual enhancements, ensuring that our solutions always offer top-tier performance and relevance.

Our Mission

To provide affordable, accessible, and highly adaptable booking and business management solutions through a modern, unified technology stack. Receptioner aims to eliminate the barriers of traditional software offerings by delivering cost-effective, scalable, and maintenance-friendly services. Our mission is to empower every client with the tools they need to manage their operations efficiently, ensuring that growth and change are not only possible but easily manageable.